NetSupport DNA - Overview


IT assets account for the largest proportion of the overall IT spend, therefore, ensuring they are properly managed and maintained becomes one of the highest priority corporate goals for any organisation where TCO (Total Cost of Ownership) is high on the agenda.

Without a comprehensive management program in place, IT assets can cost far more than necessary through waste and redundancy (direct costs) and overly complex management and maintenance (indirect costs). By implementing an effective IT asset management program, companies can view every asset in their enterprise, allowing them to control and manage IT assets, eliminate waste and redundancy, and comply with ever-tightening government compliance regulations.

The annual cost of supporting this IT infrastructure can often result in costs spiraling out of control, where the initial purchase price of IT assets pales into insignificance. Understanding leasing arrangements and undertaking proactive asset management ensures compliance with software license agreements and makes budget forecasting more accurate. Knowing how many of your users are using a specific application at any given time will allow for both effective trimming of software budgets and a realistic prediction of future software investment.

Information is key. Without this, decisions on upgrades and the roll-out of new technology will not be taken from an entirely informed position. From a cost-saving standpoint, knowing the inventory of IT assets is critical when deciding whether to purchase more assets, redistribute current assets, or retire them completely - along with their costly maintenance contracts and renewal fees.

Recognising that organisations have differing requirements, NetSupport DNA is available in a modular format, allowing you to pick and choose only those features that best meet the current needs of your organisation.

With NetSupport DNA You Get The Full Picture

What sets NetSupport DNA apart is its ability to report on your assets no matter where they are, going beyond just a local or wide area network. NetSupport’s Internet Gateway technology provides a stable and secure method for tracking assets that may ordinarily be ‘hidden’ on a remote network or behind firewalls.

NetSupport DNA integrates with Active Directory enabling you to configure the PC’s and Users within the DNA Console to mirror their relative position within the Active Directory Container structure. Changes made within the AD structure are automatically reflected within DNA. User Information can also be retrieved from Active Directory.

IT Asset Management (ITAM)

The IT Asset Management function is the primary point of accountability for the life-cycle management of information technology assets throughout the organization. Included in this responsibility are development and maintenance of policies, standards, processes, systems and measurements that enable the organization to manage the IT Asset Portfolio with respect to risk, cost, control, compliance and business performance objectives as established by the business.

IT Asset Management is an integrated approach that works with all departments that are involved in the procurement, deployment, management and reporting of IT assets.

ITAM business practices and NetSupport DNA have a common set of goals:

  • Uncover savings through process improvement and support for strategic decision making.
  • Gain control of all inventory across the enterprise.
  • Increase accountability to ensure compliance.
  • Enhance the performance of assets and their life cycle management.
  • Risk reduction through standardization, proper documentation and loss detection.