Remote Control in Netsupport DNA

Remote Control: Watch, Share and Control Remote Systems, manage real time problem resolution.

As networks continue to evolve, organisations are faced with the continuous challenge of providing support to a diverse range of platforms, protocols and physical assets.

To ensure that critical IT infrastructure is available when needed most, NetSupport DNA offers 2 types of PC Remote Control providing differing levels of remote user support.

NetSupport Manager (NSM) - the leading PC Remote Control software solution, offering complete remote PC Management and Support.

NetSupport Manager offers comprehensive multi-platform support for Windows, Linux, MAC, Solaris, CE, Pocket PC and Windows Mobile systems, providing complete compatibility to match today's business environment. In addition NetSupport Manager now offers support for 64 bit Intel and AMD platforms, including Windows XP 64 and Windows 2003 64. The support is available for x64-based systems.

For Microsoft based systems NetSupport Manager supports : Dos, Windows 95, 98, ME, NT 4.0, 2000, 2003, XP and Vista.

Features available for all Windows devices include:

Environment

  • Browse, locate and connect to all systems across your LAN or WAN.
  • Fully integrated remote deployment utility.
  • Connect over TCP/IP, IPX/SPX, NETBIOS, NETBEUI or HTTP protocols.
  • Communicate over LAN, WAN, Internet, PSTN, ISDN, CAPI/TAPI, GSM, GPRS, 3G or Wireless connections.
  • Support for 64 bit Intel and AMD processors.
  • Communicate seamlessly between systems that are all located behind different firewalls using the included NetSupport Internet Gateway component.

Remote Control

  • Watch, Share or Control the screen, keyboard and mouse of a workstation irrespective of colour resolution, network protocol or operating system.
  • Optimise the Remote Control colour quality when managing systems over very slow connections.
  • Monitor the screens of all connected systems with real time thumbnails of each connected system. Mouse over a selected PC to Zoom your view.
  • Scan multiple systems, cycle through one or multiple workstations' displaying their screens on your control console.
  • Show your screen, a selected Monitor or just a selected application to any number of connected computers for real-time instruction.
  • Annotate your screen with a range of drawing tools during a Remote Control session or Show session.
  • Full Text Chat and Messaging between two or multiple systems.
  • Full Audio Chat during a Remote Control session.
  • To both aid training and the effectiveness of support, a Whiteboard feature is also provided from within a chat session.


Support Tools

  • Gather a full Hardware and Software inventory from the client PC to aid in remote support.
  • Gather details of all hotfixes installed on the client PC.
  • View and Control Applications, Processes and services running on the client.
  • Remotely edit the registry of a Remote system.
  • Launch a local Command Prompt from the Remote System on your PC.
  • Remotely Power On/Off, Log On/Off or Reboot a client PC.
  • Request Help - users can create help requests that can be sent direct to all or specific Control systems based on custom criteria.

Move Information

  • Transfer Files between the Control and Client computer, syncronise folders and more.
  • File Distribution - Drag and drop files from the Control PC to any number of connected systems in a single action.
  • Remotely launch applications on remote computers.
  • Capture and redirect the remote computers Print Queue to the Control PC.
  • Powerful Scripting and Scheduling suite to automate frequent tasks.

Flexibility

  • Seamless desktop integration with explorer allowing you to launch key functionality direct from your system without needing to first start NetSupport.
  • Connect back to a known PC from any Web-browser using the Active-X based Control.

Security

  • Full data encryption options from 56bit DES to 256bit AES encryption.
  • User acknowledgements and encrypted passwords.
  • Security keys to make your copy of NetSupport unique and incompatible with other copies.
  • Integrate directly with NT administration and authenticate connections directly.
  • Active Directory Integration and ADM Templates provided for enterprise wide policy management.
  • Profiled functionality allowing different features to be disabled depending on which User is attempting to connect to a selected PC.
  • Full event and history logs including integration with OS event logs.

No Extra Cost

  • All features in NetSupport Manager are included as standard.
  • Internet Gateway included as standard.
  • NetSupport School - Instruction and Training suite provided F.O.C.

* The 'Control' is the PC that views/takes over a PC.

* The 'Client' is the PC that is being viewed or taken over.

NetSupport Manager Remote Control awards include :

For more information on NetSupport Manager PC Remote Control, please visit the NetSupport Manager site here. Alternatively for budget conscious implementations NetSupport DNA Remote Control is also available, providing Watch / Share and Control functionality combined with full message / text chat, comprehensive security, multi-platform support and desktop integration.